Thank you for choosing to book with Colterscleuch House & Cottage. We look forward to welcoming you.
When you make this booking you are entering an agreement with us.
Please read our terms and conditions of booking below
Price includes accomodation, supply of bed linens and towels, fuel and WiFi at the House and at the Cottage.
A deposit equal to the total cost of your stay is taken when booking the House and / or the Cottage.
We accept the following forms of payment: credit card, debit card, bank transfer.
Pets are welcome at the Colterscleuch Cottage (max 2) Unfortunately, we do not accept pets at Colterscleuch House.
Cancellation and Insurance:
Once you have booked your stay, our agreement is a legal contract and a deposit equal to the first night of your stay is non-refundable.
If you need to cancel please contact us immediately. For cancellations more than 90 days before your booking you will not be liable for the total balance. For cancellations made after this time or by failing to take up the booking without cancelling you will be liable for the total amount. For this reason you may wish to take out cancellation insurance.
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation. However if this was not possible, or unacceptable to you, we would refund all monies paid by you. Our liability would not extend beyond this refund.
Your accommodation is availablle to you from 4pm on the day of arrival. Please let us know when you expect to arrive and if you plan to arrive after 8pm.
Please be ready to leave your accommodation at the House and / or at the Cottage by 11am on the day of departure.
Damages and Breakages:
Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant. There may be an additional fee if damages are unreported.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Any data gathered during the course of this booking may be held on computer.
We look forward to welcoming you to Colterscleuch House and Cottage.
Your privacy is important to us. All information collected through your use of our website is intended to be used as a means to better serve our current and future customers. We will not sell, distribute or disseminate any personal information collected about you through your use of this site to any unaffiliated third party without your prior consent, unless such disclosure is required by law or is necessary to protect our services, enforce any terms of service, or to prevent a violation of our or someone else’s rights. We reserve the right to exchange your personal information with other companies and organisations for the purposes of debt collection activities, fraud protection, credit risk reduction or for any other reason necessary to carry out the purpose of this website.
Any information you submit to us through the use of a form or other device on our web site will be used exclusively by us, our employees, suppliers, agents and any applicable third party service providers required to provide our service to you or needed to respond to your requests.
If you would prefer not to use our website you can talk to us! Please telephone 07939202915 or contact us by email
Cookies are small pieces of information, which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website to recognise your device the next time you visit and remember some information about your browsing activity on the website. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use the websites, or a user’s general location.
We use analytics which set cookies to get information on site usage, popularity and how it is found for the purposes of improving the site.
Google analytics - view policy here
Other Cookies may be generated by third parties whose services we use within the site. Here is a list of the third party services in use:
Facebook - view policy here
Freetobook - cookies are necessary to use date searches and booking processes
To opt out of cookies, you can configure your browser to disable them. Please look for a “help” function in the browser or contact the browser provider.
Please remember that if you do choose to block cookies, you may find that sections of our website or others simply do not work.
Colterscleuch your rural retreat
Colterscleuch House & Cottage, Teviothead, TD9 0LF